Shipping policy
PROCESSING TIMES
Please allow 1-3 working days (Monday to Friday) for us to process and ship your order. All packages are provided with a tracking number.
ORDER CUT-OFF TIME
Order cut-off time is 18:00 Eastern Time (ET). Orders placed after this time will be processed the next business day.
TRANSIT TIMES
Once your order has been dispatched, please allow 6–12 working days (Monday to Friday) for it to reach you.
Canada
| Service | Transit time | Total from order | Cost |
|---|---|---|---|
| Free Shipping | 6 - 12 business days | 7 - 15 business days | FREE |
Carriers:Â Canada Post and Dragonfly
ORDER TRACKING
You can track your order here, adding your tracking number or order number.
If your tracking hasn't updated for more than 7 days, email support@clarkebennett.com and we'll investigate with the carrier.
IMPORT DUTY, TAXES AND ADDITIONAL CHARGES
The price shown at checkout is the total price you pay. It includes all taxes and delivery.
You will not be asked to pay any customs duty, GST/HST or courier brokerage fee when your parcel is delivered. If a carrier ever does present you with a charge on delivery, contact us at support@clarkebennett.com and we will reimburse it in full.
If an order is returned to us because you were asked to pay an unexpected charge and refused it, we will refund you in full including the outbound delivery charge.
IMPORTANT NOTES
Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues or weather-related incidents.
Also, please be aware that business days do not include weekends or public holidays.
If we haven't delivered within 30 days of your order, you can cancel and receive a full refund.
DAMAGED OR MISSING PARCELS
If your parcel arrives damaged, photograph the packaging and the item and email support@clarkebennett.com. We'll arrange a replacement or full refund at no cost to you. You don't pay to return damaged goods.
If tracking shows your parcel as delivered but you haven't received it, contact us and we'll open a carrier investigation.
CUSTOMER SERVICE
If you need to contact our customer service you can reach out to support@clarkebennett.com
SECTION 20 - CONTACT INFORMATION
Email: support@clarkebennett.com
Phone: +1 437 500 7133
Customer Service hours:
Monday to Friday: 10:00 - 17:00 (ET)
Saturday and Sunday: 9:00 - 15:00 (ET)
Store Name: Clarke Bennett
Company Name: Evercrest International LLC
Company Address: 2106 House Ave, Suite 871, Cheyenne, WY 82001, United States
Warehouse Address: 769 Brimley Rd, Scarborough, Ontario, M1J 1C7, Canada