Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you just need to contact our customer service at support@clarkebennett.com to start your returns process. You'll need to send your order number which you received in an email or paper invoice directly from us.
If your return is accepted, we'll send you our returns address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for shipping & customs costs for returns due to change of mind or exchange.
Eligibility for Returns:
To be eligible for a return, products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Any signs of use, wear, or damage may result in the return being rejected.
RETURN SHIPPINGÂ
All approved returns must be shipped to our central warehouse in Asia.
Customers are responsible for:
- Return shipping costs
- Choosing a shipping carrier that supports customs clearance & gives a tracking code
- Any applicable customs duties, taxes, and handling fees
- Providing accurate customs documentation
Please note that Clarke Bennett is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.
If your item arrives damaged, defective, or is not the item you ordered, contact
us at support@clarkebennett.com within 30 days of delivery with your order number
and photos of the item and packaging. You pay nothing — we cover the return and
refund you in full.
ORDER CANCELLATIONS
Orders may be cancelled within 24 hours of purchase.
Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.
After delivery, a return may be requested in accordance with this policy.
REFUNDS
Once we've received your return package, you will receive your refund within
7 days.Â
If more than 15 business days have passed since we've approved your return, please contact us at support@clarkebennett.com
CONTACT INFORMATION
Email: support@clarkebennett.com
Phone: +1 437 500 7133
Customer Service hours:
Monday to Friday: 10:00 - 17:00 (ET)
Saturday and Sunday: 9:00 - 15:00 (ET)
Store Name: Clarke Bennett
Company Name: Evercrest International LLC
Company Address: 2106 House Ave, Suite 871, Cheyenne, WY 82001, United States
Warehouse Address: 769 Brimley Rd, Scarborough, Ontario, M1J 1C7, Canada