REFUND AND RETURN POLICY

Last updated: 17 August 2026

OVERVIEW

We want you to be happy with what you buy from Clarke Bennett. This policy explains how returns, exchanges and refunds work, who pays for what, and the rights Canadian law gives you regardless of this policy. It forms part of our Terms of Service.

Our products are shipped to you directly from our suppliers in China. That keeps our prices low, but it also means that sending an item back is expensive. So we have written this policy to avoid return shipping wherever we can: if something is wrong with your order, we will usually put it right without asking you to send anything back.

Nothing in this policy limits, excludes or modifies any right or remedy you have under the consumer protection legislation of your province or territory, where that right cannot lawfully be limited. Where this policy conflicts with that legislation, the legislation applies.

THE SHORT VERSION

• Something wrong with your order — faulty, damaged, incorrect item, or not as described? We pay. Full refund or free replacement, your choice, and usually no need to send anything back.
• Changed your mind? You have 30 days from delivery. You pay the return shipping, which is approximately CAD $30 per item.
• Never send anything back before contacting us. Parcels sent to an address we have not given you cannot be traced and cannot be refunded.
• Refunds go back to your original payment method within 5–7 business days of approval, and always within 10.

SECTION 1 — 30-DAY RETURN WINDOW

You have 30 days from the day your item is delivered to request a return. Requests made after 30 days cannot be accepted under this policy, although your statutory rights described in Section 7 are not limited by this window.

To be eligible for a change-of-mind return, your item must be in the same condition you received it — unworn, unused, with any tags still attached, and in its original packaging. You will also need your order number, or the receipt or other proof of purchase.

To start a return, email us at support@clarkebennett.com with your order number, the reason for your return, and where relevant a photograph or short video of the item. We will reply with a decision and, where a return is needed, the address and instructions. Items sent back to us without first requesting a return will not be accepted and cannot be refunded.

SECTION 2 — IF SOMETHING IS WRONG WITH YOUR ORDER

This section applies if your item arrives faulty, damaged in transit, incorrect, incomplete, materially different from how it was described on our website, or without the labelling Canadian law requires — including fibre content in English and French, country of origin, and care or safety information. Please inspect your order when it arrives and let us know as soon as you reasonably can.

Email support@clarkebennett.com with your order number and a photograph or short video showing the problem. Once we have confirmed the issue you may choose either a full refund or a free replacement. A full refund here means everything you paid for that item, including the shipping and import charges included in your total. We do not charge you shipping for either option.

In most cases we will not ask you to send the item back — it is usually cheaper for us to refund or replace it than to pay international return postage, and you may keep or dispose of the original item. Where we do need the item returned, we will pay for the return, either by providing a prepaid return label or by reimbursing your reasonable return postage.

Faster alternatives. Before arranging a physical return we will often offer you a quicker option: keeping the item together with a partial refund, or a free replacement. These are offers, not conditions — you are always free to say no and take the full refund or the replacement instead, and saying no never costs you anything.

If you received the wrong item. You may choose to keep the item you received together with a partial refund, or to have the correct item sent to you. Where you ask for the correct item, we arrange it at no cost to you and you do not pay any shipping. Either way you decide, not us.

This section applies to every item we sell, including items bought on sale or at a discount. A reduced price does not reduce your rights.

SECTION 3 — IF YOU CHANGE YOUR MIND

You may return an eligible item within 30 days of delivery simply because you no longer want it, provided it meets the condition requirements in Section 1.

Because our products ship from China, you pay the cost of return shipping for a change-of-mind return. This is approximately CAD $30 per item, depending on the item and your location. We will confirm the exact cost before you commit, and you are free to decide not to proceed.

Your refund will be for the price you paid for the returned item, less the customs duties and import charges included in that price. Once your parcel has been imported into Canada those charges have been paid to the authorities and we cannot recover them. We will tell you the exact refund amount before you send anything back. The original shipping charge, where one was paid, is also not refunded on change-of-mind returns.

Please use a shipping service with tracking and keep your proof of postage. Where you are paying for the return yourself and a parcel is lost on the way to us, we cannot issue a refund if tracking does not confirm that it arrived. This does not apply where we have provided the return label or are paying for the return — in that case the risk is ours, not yours.

Returns travel internationally and can take several weeks to reach our supplier and be checked. We will keep you updated, and we will not leave you waiting without news.

We do not charge any restocking fee, and we do not charge any cancellation fee.

SECTION 4 — SIZING AND EXCHANGES

Sizing is the most common reason our customers get in touch. Our garments follow the size chart shown on each product page, which may differ from the sizing you are used to from Canadian or American brands. Please check the measurements against a garment you already own before ordering, and email us at support@clarkebennett.com if you are between sizes — we would much rather help you choose correctly than process a return.

If you would like a different size, colour or item, tell us at support@clarkebennett.com rather than returning your order and buying again — an exchange is usually faster and cheaper for you.

Where the exchange is because something was wrong with your order, as described in Section 2, we send the replacement free of charge and you pay nothing.

Where the exchange is a change of mind, we will send you the replacement item and you pay only the shipping cost of sending it. Depending on the item we may ask you to return the original; if so, that return is at your cost as set out in Section 3.

SECTION 5 — ITEMS WE CANNOT ACCEPT BACK

For hygiene and practical reasons, the following cannot be returned as a change of mind:

• Underwear, lingerie, bodysuits and swimwear, once worn or once the hygiene seal or liner has been removed
• Pierced jewellery, including earrings
• Items that have been altered, tailored, washed or dry-cleaned
• Custom, personalised or made-to-order items
• Gift cards

We also cannot accept a change-of-mind return of an item that comes back showing signs of wear — including makeup or fake tan marks, deodorant or fragrance residue, smoke or pet hair, or missing tags. If this happens we will contact you before making a decision and, where we cannot accept the return, we will send the item back to you at no cost to you.

This list applies to change-of-mind returns only. If any of these items arrives faulty, damaged, incorrect or not as described, Section 2 applies in full and you are entitled to a refund or replacement. If you are unsure whether your item can be returned, email us at support@clarkebennett.com before you buy and we will tell you.

SECTION 6 — CANCELLING AN ORDER BEFORE IT SHIPS

Changed your mind before your parcel has left? Email us at support@clarkebennett.com as soon as you can with your order number. If your order has not yet been dispatched we will cancel it and refund you in full.

We do not charge a cancellation fee. Once an order has been dispatched we can no longer stop it, but you still have the 30-day return window in Sections 1 and 3, and the statutory cancellation rights in Section 7.

SECTION 7 — YOUR RIGHTS UNDER CANADIAN LAW

The rights in this section come from the consumer protection legislation of your province or territory. They apply in addition to everything above, they cannot be waived, and exercising them never costs you anything — we pay any return shipping and refund your import charges as well as the price.

Legal warranty. Products we sell must be of acceptable quality, match their description, and be reasonably fit for their normal purpose. This warranty applies for a reasonable period after purchase, which may be longer than the 30-day window in this policy. In Quebec, the legal warranty of quality and durability under the Consumer Protection Act applies.

Cancelling your order. You may cancel your order and receive a full refund if:

• we did not give you the information we are required to disclose before you bought, or did not give you a chance to review and correct your order before paying — you have 7 days from receiving your order confirmation;
• we did not send you a written copy of the agreement — you have 30 days from placing the order;
• we did not deliver your order within 30 days after the delivery date we gave you at checkout.

To cancel, email support@clarkebennett.com or write to us at the address below. Your notice takes effect the moment you send it, by any method that lets you prove you sent it. We will refund everything you paid — the price, shipping and any import charges included in your total — within 15 days, whether or not the goods have reached you.

Chargebacks. If we do not refund you when we are required to, you may ask your credit card issuer to reverse the charge. Consumers in Quebec, Ontario and several other provinces have a statutory right to require this, and we will not dispute a chargeback made on that basis.

SECTION 8 — REFUNDS

Where you have returned an item, we will tell you once we have received and inspected it, and let you know whether the refund is approved.

Approved refunds are issued to your original payment method within 5 to 7 business days in most cases, and in any event within 10 business days. Where you cancel under one of the statutory rights in Section 7, we refund within 15 days and do not wait for the goods to come back to us.

Your bank or card issuer may take a few additional days to post the refund to your account. If more than 15 business days have passed since we told you your refund was approved and you still cannot see it, email us at support@clarkebennett.com and we will chase it with you.

Refunds are made in Canadian dollars to the card or account used for the original purchase. If your card is denominated in another currency, your provider’s exchange rate at the time of the refund may differ from the rate applied when you paid, and we have no control over that difference.

SECTION 9 — CONTACT INFORMATION

Store name: Clarke Bennett

Company name: Evercrest International LLC

Registered address: 2106 House Ave, Suite 871, Cheyenne, Wyoming 82001, United States

Email: support@clarkebennett.com

Returns: email support@clarkebennett.com before returning anything; we will confirm what to do and, where a return is needed, provide the address and instructions.

Customer support hours

Monday to Friday | 09:00 – 18:00 (Eastern Time)

Saturday and Sunday | 09:00 – 15:00 (Eastern Time)

We aim to respond to your inquiries within 24 hours.